FAQ

Booking Process, Payments, & Customer Account

You must be at least 18 years of age to book and travel on one of our experiences.


In order to book this experience, you will need to create an account during the booking process. 


The lead booker is the person who makes the booking and is the first named passenger on the booking.


Only one person can be the lead booker, they will sign up for the experience on behalf of the whole group. 


The lead booker is responsible for the booking, therefore all changes to the booking will have to be confirmed by the lead booker.


There is no time limit for making a booking, however, the items will only stay in your cart if we still have the  availability. To ensure you get the package and accommodation you want, make sure you complete the booking as soon as you can.


There is no maximum amount of people you can include on one booking. So as long as we have the availability, you can book for as many friends as you want!


We will need to know the names of everyone in your group at the time of booking.


You will be asked to enter these when you make your booking online 


All Dream Weekend Malta  packages are designed to be enjoyed by groups. Although there are no specific promotions or discounts offered for large groups, you can take advantage of the best deals by making sure that the total number of travellers matches the full occupancy of the rooms you are choosing.


Yes, we have a deposit option available if you book using our payment plan. Please select the payment plan option at check-out. 


If you pay via payment plan, you will pay the first instalment at the time of booking and then pay the subsequent instalments monthly. The schedule will be agreed by you at the time of booking. 


Please be aware that deposit amounts can differ between packages, and that a payment plan option will not be available if you book within 10 weeks of departure.


Balance payments must be made as per the terms on your payment plan  or you risk the booking being cancelled. 


No, the payment plan is fixed and the schedule must be agreed by you at the time of booking in order to proceed with the booking.


We do not offer split payments. If you are paying in full at the time of booking or if a payment plan is set up, payments will be made using the lead booker's  card details.


Payment plan customers do have the facility to update their card details by logging into myeasol.com/bookings



If you have booked a payment plan and we have your card saved, you can update your payment details by logging  into myeasol.com/bookings


It is your responsibility to ensure that the payment card details remain valid and up to date. If you need to change your payment card details you must do this before payment of the next instalment becomes due.


If a Payment Plan has been setup, we will automatically take payment of the instalment on each payment date within the Payment Plan. It is your responsibility to ensure payments do not fail.


If we are unable to charge your card, due to your card being expired, insufficient funds or it has been declined by the bank, don’t panic! We’ll attempt to take the payment again in seven days, giving you time to fix the issue or update your payment method.


Please be aware, if the same payment fails 3 times, then your booking is at risk of being cancelled. 


Balance payments must be made as per the terms on your payment plan or  paid in full at the time of booking (whichever is applicable). Failure to make your payments on time may put your booking at risk of being cancelled.


Yes, there is a 5% booking fee on the package price.


Check with your bank in the first instance, as they will be able to advise of the reason why your transaction has declined.


The issue may be because of the rollout of 3D Secure across all financial institutions, which is causing some technical difficulties for customers shopping online. To alleviate this, always ensure that your bank has your most up to date contact details, so you can verify the transaction.


We may not have been able to process your payment due to some of the reasons below:


Please ensure the ZIP/postal code matches that of where the card is registered.


There may have been an  error with your card security code (CSC), the code is usually a 3 - or 4-digit number, which is not part of the credit card number. The CSC is typically printed on the back of a credit card (usually in the signature field) on AMEX cards this is a 4 digit number on the front of the card.


There may have been an issue processing your payment with your card provider - please reach out to your bank to understand why this transaction was declined.


There may have been a connection error with our payment processing partner, please double-check your details or use an alternative payment method and try to place your order again.


If you are still experiencing difficulties with payment please contact: hello@maltadreamweekend.com


Once you've created your account you can  log back into myeasol.com/bookings to view what you've purchased, make a payment, and download your tickets, when they are available.


Please follow the 'Forgot Password' link on the log-in page.


If you believe that any details on your booking confirmation (or any other document) are wrong you must advise us immediately.


 Please contact us on hello@maltadreamweekend.com


Changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies within ten days of us sending the document to you. 


Special Assistance & Accessibility

Whilst we are not a specialist disabled experience company, we are committed to making our experiences widely accessible, regardless of ability or disability.


We firstly ask you to carefully consider whether you are physically and mentally able to travel and enjoy the experience. Please then provide us with full details of your requirements before you make your booking . We can then advise you as to the suitability of your chosen travel arrangements.


Where we can, we will make reasonable adjustments to the operation of  our experiences to facilitate the requirements of disabled travellers, such as booking ground floor accommodation or adapted rooms if available.


Please speak to our  team by emailing   hello@maltadreamweekend.com


Amendments & Cancellations

We will do our best to help if you want to make a change, but we can't guarantee we will be able to meet your request.  For this reason, please check you are happy with the details of your booking before placing the order.


If you have confirmed your booking on a payment plan, then the payment plan will need to be paid off in order for us to make any changes to your booking. We may still have other options that can help. 


If you wish to change any part of your booking after you have received your booking confirmation, the lead passenger  must inform us via an email to hello@maltadreamweekend.com


Please check the booking terms & conditions  to view any admin costs associated with this change. 


Yes, in most cases we can arrange additional nights accommodation, subject to hotel availability. Please contact our customer relations team at hello@maltadreamweekend.com to ask about adding nights to your existing booking.


We will do our best to help if you want to make a change, but we can't guarantee we will be able to meet your request.  For this reason, please check you are happy with the details of your booking before placing the order.


If you have confirmed your booking on a payment plan, then the payment plan will need to be paid off in order for us to make any changes to your booking. We may still have other options that can help. 


If you wish to change any part of your booking after you have received your booking confirmation, the lead passenger  must inform us via an email to hello@maltadreamweekend.com


Please check the booking terms & conditions  to view any admin costs associated with this change. 


You may replace a traveller who can no longer attend. You can do this by  emailing us at hello@maltadreamweekend.com  


Please visit the booking terms & conditions for the requirements this is subject to, and to view any admin costs associated with this change.


If you or any other member of your party decides to cancel your confirmed booking the lead passenger must notify us by emailing hello@maltadreamweekend.com


Please visit the booking terms & conditions to view the full requirements associated with cancellations and any  associated cancellation costs.


We will do all in our power to ensure the experience goes ahead as planned. In the unfortunate event that we have to make any alterations to the experience, we will adhere to the Package Travel Regulations regarding cancellations, and changes.


Please read the booking terms & conditions for full details. 


Packages

You will need to purchase one package per person. 


Select a package for each traveller - and then select a hotel and room/s to stay in.


There are some accommodation options included in the price, and some upgrades available if you chose to pay a supplement.


Yes! Absolutely! 


The starting from price is based on 2 people sharing a room, but if you want your own room you can select a single occupancy room during the booking process and the upgrade price will be clearly visible to you,. 


Access to all main events, minimum 4 nights accommodation, shared airport transfers.


Access to all main events, access to exclusive ‘diamond’ events, early entry into evening shows, dedicated ‘diamond’ areas at all main events.


Minimum 4 nights accommodation.


Private airport transfers.


Our pre-built experiences are designed to streamline your booking process down to just a few clicks. 


This means you don't have to select the package type and the accommodation separately - they have already been combined. 


You'll be in Malta before you know it!



Where you decide to book from one of our un-allocated accommodations (Dream Weekend Resort) you will be allocated one of the named hotels listed in the description of the Dream Weekend Resort. 


You will be notified of your allocated hotel no later than 2 weeks before your package experience commences. Where you make your booking within 2 weeks before the travel date, we will issue the name of your allocated hotel as soon as reasonably possible.


There are no upgrades available from general to diamond packages once the booking has been confirmed, please consider this when making your booking.


There is no plan for ticket only options to become available.  To secure your place at Dream Weekend Malta you will need to purchase one of our packages.


Add-ons and Extras

Yes, we will have these available to purchase soon! Stay tuned for updates!


Accommodation

All customers are required to pay an Eco Tourism Tax in Malta, which costs between 1 EUR – 5 EUR per person, per night - depending on the star rating of the hotel. Please note, this rate is subject to change.


You will be required to pay this when checking into the hotel. 


No, there are no security deposits taken by the hotels, however please be aware that some hotels may ask for a breakage guarantee by way of a credit or debit card.


We are unable to modify accommodation bookings once you have checked-in.


If you have a problem with your room once in resort, please visit the hotel front desk to assist you.


The standard check-in time is 15:00, and the standard check-out time is 11:00.


You can also speak with the hotel front desk regarding the check-out time, once in resort.


A quad room sleeps four people. The bed configuration will be four single beds, or two double beds. 



Travel

Flights are not part of the packages, you will need to book your own flights to Malta.


Malta International Airport, Located in Valletta


Yes, all packages include airport transfers. General Packages include a shared shuttle transfer and Diamond Packages include a private transfer.


We will require your flight details no later than 28 days prior to departure in order to secure your transfer. 


We will require your flight dates, times, and flight numbers for your inbound and outbound flights. This must be provided no later than 28 days prior to departure.


You can add your flight details by logging into myeasol.com/bookings


If you are unable to add them please email us at hello@maltadreamweekend.com


If you have already provided your flight details but they have changed, please email us at hello@maltadreamweekend.com with your updated flight details 


There is no shuttle service available between hotels and venues. We recommend using taxis to get around the island  


Location & Local Info

Malta has a temperate climate with long sunny days. In September there are approximately 12.5 hours of daylight, with average high temperatures of  28C and average lows of 20C. However, we do advise you to bring a jacket for the evenings and nights.


The official currency in Malta is the Euro. You can obtain Euros easily at the bank, post office, airport, or any official bureau de change.


Malta has two official languages: Maltese and English.


Central European Standard Time, GMT +1. Which makes Malta 1 hour ahead of the UK.


Travel Insurance, Visas, & Malta Entry Requirements

From the 12th April 2022, incoming tourists travelling to Malta from a country on the red list (including the UK)  will be allowed in with a valid vaccine certificate or a negative PCR test (taken up to 72 hours prior to arrival) or a recognised Covid-19 recovery certificate which cannot be older than 180 days. 


Travel restrictions keep changing, and so do the entry requirements.
It's therefore important that you check the most accurate and up-to-date entry requirement information for Malta. 


It is your responsibility to check and fulfil the entry, passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.


UK passport holders please visit https://www.gov.uk/foreign-travel-advice/malta/entry-requirements 



Yes, all passengers must take out suitable insurance to cover their booking.


We can't accept responsibility for any loss or damage that you or anyone travelling on your booking suffers if the individual isn't adequately insured. With all insurance policies, terms and conditions apply, so make sure you've got the right policy for you.


It's important that you check the most accurate and up-to-date entry requirement information for Malta.


It is your responsibility to check and fulfil the entry, passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.


UK passport holders please visit https://www.gov.uk/foreign-travel-advice/malta/entry-requirements 



Yes. Please check your passport is valid for travel, and renew your passport if you do not have enough time left on it.


It is your responsibility to check and fulfil the entry, passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.


UK passport holders please visit https://www.gov.uk/foreign-travel-advice/malta/entry-requirements 


It's important that you check the most accurate and up-to-date entry requirement information for Malta.


It is your responsibility to check and fulfil the entry, passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.


UK passport holders please visit https://www.gov.uk/foreign-travel-advice/malta/entry-requirements 



Tickets, Wristbands, & ID

You will receive an electronic ticket. This will be emailed to the lead booker 7 days before your experience start date.


The ticket will also be available to download in 'Your Account'  by logging into myeasol.com/bookings You can print it or bring it on your smart phone.


The electronic ticket will be emailed to the lead booker 7 days before your experience start date.


The ticket will also be available to download in 'Your Account' by logging into myeasol.com/bookings You can print it or bring it on your smart phone.


You may not sell your package booking for profit or commercial gain.


If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else.  You can do this by emailing us at hello@maltadreamweekend.com


 Please visit the booking terms & conditions for the requirements this is subject to and to view any administrative costs associated with this change.


Tickets on third party websites are not valid or genuine. To ensure you are buying a genuine package please book at maltadreamweekend.com 


The wristband exchange details will be disclosed to you closer to the experience date.


Wristbands will only be issued once. Broken or lost wristbands cannot be replaced so please look after them.


Please bring your e- ticket, the card you purchased the package with and valid photo identification. Please note that the name on your e-ticket must match your identification.


Photographic forms of identification such as a passport or driving licence are acceptable.


Event Rules & Information

No, food or drink will not be allowed into the events.


There will be food available at some venues and a wide range of drinks available to purchase inside all of the venues.


We reserve the right to confiscate any items you are selling without our approval.


Professional cameras (with interchangeable lenses) without an approved photo pass are not permitted.


You may be searched at the entrance to all events.  Any items which may reasonably be considered for use in an illegal or offensive manner, or which may cause danger or disruption to any person at the event, will be confiscated.


Any elicit drugs (including legal highs), illegal substances or weapons found, will be confiscated. You may be ejected from the event and it may lead to an arrest. The dealing in or use of illegal drugs is not condoned by Dream Weekend Malta.


Persons suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities within the venues may be searched at any time.


Please allow plenty of time to get into the event, for event entry procedures, wristband / ticket checks, and searches.



Health & Safety

All accidents, illness, and injuries must be immediately reported to the hotel front desk or event staff (depending on location).


You must also notify us within 12 weeks of the end of your stay, by emailing hello@maltadreamweekend.com. Please make sure to provide your booking reference, full details of the incident, and all other relevant information such as medical reports.



During the events  there will be  security, and staff on duty. At the hotel there will be hotel staff on duty.  For any emergencies, locate a member of staff, who will be able to assist or locate the correct assistance.


If a serious or life-threatening crime is being committed, please contact a member of staff or police officer immediately.


If, in the unlikely event you cannot find someone, please call 112 (the Maltese Emergency Number) .


Contact Us

Please contact us at hello@maltadreamweekend.com and our customer relations team will be happy to help


We make every effort to ensure that your Package experience arrangements run smoothly, so it important to us that we are given the opportunity to resolve any issues that you may encounter during your experience. This means addressing any issues immediately and carefully so they do not affect the rest of your trip.


If you do have a problem during your experience, please immediately inform the hotel front desk or event staff (depending on location) who will endeavour to put things right. If your complaint is not resolved locally, please contact us using the emergency contact numbers provided within your travel documents, so that the problem can be resolved quickly.  


If the problem cannot be resolved and you wish to complain further, you must email your complaint to us at hello@maltadreamweekend.com within 28 days of the end of your stay. Please make sure to provide your booking reference and all other relevant information.


Please visit the booking terms and conditions for full details.